Returns
Returns and Exchanges
Thank you for choosing our swimwear. We hope you are satisfied with your purchase. If for any reason you are not, we offer a simple and customer-friendly return and exchange process. Please follow the instructions below:
Return Conditions
- We accept returns in their original condition (unused, unworn, and unaltered) with tags and inserts attached.
- Return requests must be made within 14 days of the delivery date.
Refunds, Store Credit, or Exchanges
- You have the option of a refund, store credit, or a one-time exchange.
- Refunds will only be issued to the original payment method.
- Please note that we cannot refund shipping costs.
How to Return Your Item:
Preparing Your Return:
- Ensure the item is in its original condition with all tags and inserts attached.
Fill Out the Return Form:
- Please fill out the return form, which you can find here. Provide your order number, full name, and the reason for the return.
Package Your Return:
- Carefully pack the item to avoid damage during transit.
Send Your Return:
- Send the package to the following address:
VAKY Swimwear GmbH
Engelbertstraße 16
50674 Cologne
Germany - We recommend using an insured shipping method and keeping the shipping receipt.
Processing Your Return
- After receiving and inspecting your return, we will process your refund, store credit, or exchange within seven business days.
- You will receive a confirmation email once your return has been processed.
- If you have any questions regarding your return, our customer service team is always available to assist you. Contact us at contact@vakyswimwear.com.
Thank you for your trust, and we hope to welcome you back soon.
Your VAKY Team