VAKY is designed with love in Germany and manufactured in Portugal. Our premium fabrics are sourced from Italy.

After taking a dip, show your bikini some love with a gentle rinse in cool water. Oh, and please, no wringing—it's not good for the fit!

Here's what to do:
For best results, hand wash your bikini whenever possible. If hand washing isn't an option, pop it into a mesh washing bag before tossing it in the machine. While your bikini can handle temperatures up to 40°C, a delicate cycle will help it stay fabulous for longer. Remember to wash it with similar colors and opt for cold water if you're unsure about the temperature.

And what to avoid:
Never wash your VAKY items in water hotter than what's recommended on the care label. Keep dark and light-colored items separate during washing. Use just the right amount of detergent—too much can be harsh on your bikini. Bleaching products are a big no-no! Steer clear of the tumble dryer—it's too rough for delicate swimwear. If you must iron your bikini, use low heat and handle the care label with care—no peeling allowed! And please, avoid ironing over prints, decorative hems, and embroidery. They deserve to stay pristine.

Discover your perfect fit by consulting our size chart to measure your body accurately.

Our goal is to ensure you receive items that fit flawlessly on the first try, minimizing the need for multiple size exchanges. To achieve this, we strive to maintain true-to-size cuts in our designs. Detailed size charts with measurements and fit information are available on each product page.

Wondering whether to choose the smaller or larger size if you're between two sizes?

Consistency is key across our collections to ensure you always feel your best in VAKY. However, the unique characteristics of each fabric may result in a slightly different fit. Generally, our printed fabrics offer a snugger fit, so if you find yourself between sizes, we recommend sizing up.

Remember, it's all about finding the perfect fit for you. If you're still uncertain, don't hesitate to reach out to us for personalized advice from our dedicated team. We're here to help you feel confident and comfortable in your VAKY pieces.

If the item you have your heart set on is currently sold out, don't fret! Simply head over to the product page, pick your size, and tap on the 'Notify when available' button. We'll make sure to send you an email as soon as it's back in stock. Your patience will be rewarded!

At VAKY, ensuring top-notch quality and hygiene is paramount to us. Before anything leaves our warehouse, each product undergoes rigorous quality checks to ensure it meets our high standards. When it comes to returns, we meticulously inspect for stains, odors, and discoloration, particularly with bikini bottoms. To be eligible for return, the hygienic seal must remain intact. We uphold this standard because we're committed to delivering flawless items to every customer, every time. Soiled or damaged items don't make the cut—we strive for perfection in every order.

No, you do not need to create an account. You can complete the order process, but make sure your details are correct when checking out (also note the auto-fill settings).

In our shop you have the choice of different payment methods: PayPal, credit card (Amex, Visa, Master, Maestro Google Pay and Apple Pay). You can easily choose the payment option that suits you best.

Don't worry, after you have submitted your order, we will send you a confirmation email within 24 hours. If you still haven't seen an email from us after 24 hours (please also check your spam folder), simply write to our support team: contact@vakyswimwear.com

From the moment your order leaves our warehouse, you will receive a shipping confirmation email from us with a tracking number. You can use this number to track the progress of your order and stay up to date at all times.

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

We ask for 1 business day to send out gift cards, please allow this time. We do not send out physical gift cards, we provide digital online gift certificates.

Our products can be shipped to the following countries: Germany, Belgium, Netherlands, Poland, Czech Republic, Austria, Ireland, Denmark, Finland, France, Sweden, Spain, Portugal, United Kingdom, Luxembourg, Italy, Greece, USA and Switzerland.

Soft Launch: From August to December 2024, we will be shipping our products exclusively to Germany and Austria for the initial launch.

From the moment your order leaves our warehouse, you will receive a shipping confirmation email from us with a tracking number. You can use this number to track the progress of your order and stay up to date at all times.

We aim to process orders received during our normal business hours within 1-3 working days. Please note that during holidays and special promotions, processing and shipping times may increase to several days.

Germany
DHL Deutsche Warenpost (Estimated delivery: 1-3 business days)
Free shipping over 180€

Rest of Europe
DHL Paket International (Estimated delivery: 5-8 business days)
Free shipping over 300€

International
If you are located outside Europe, please contact us. We will do our best to accommodate your request.

Delivery details will be provided in your confirmation email.

You can easily track your delivery using the tracking number included in the shipping confirmation. Please understand that we have no control over DHL's delivery process. If your parcel has still not arrived after more than 10 days, please do not hesitate to contact our support team at contact@vakyswimwear.

If your parcel is lost in transit, rest assured that we will do our utmost to help you. However, we would like to point out that we are not liable for parcels for which proof of delivery has been provided. However, your satisfaction is very important to us and we are ready to solve any problems.

Your order will be shipped free of charge within Germany once the order value reaches 180 EUR. For orders within Germany under 180 EUR, as well as for international deliveries, shipping costs will be charged regardless of the order value. The exact shipping costs will be detailed separately on the checkout page to ensure maximum transparency.

[List coming soon...]

Of course, we very much hope that you like our products as much as we do. However, we can understand if the items do not fit or suit you and will give you the opportunity to return them within 14 days of receipt. Please note that the costs for the return shipment are borne by the customer.

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 14 days after the date of delivery. The refund, store credit, or exchange will be processed within 7 business days from the date of the returned package. We can only process a refund back to the original payment method and we do not refund any shipping fees.

This policy applies to any location outside of Germany. We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund back to the original payment method for the item returned. We do not offer exchanges for international purchases.We do not refund back shipping, taxes, or duties and we do not cover the return postage fees.If there is an active sale or marked down items, please refer to our sale return policy. All return requests must be made within 14 days after the date of delivery. The refund will be processed within 7 business days from the date of the returned package.

We are sorry to hear you are needing to return! Please click this link to start your return.