ALL SWIMWEAR

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FAQ's

ABOUT VAKY & PRODUCTS

WHERE ARE VAKY ITEMS DESIGNED AND MANUFACTURED?

VAKY is designed with love in Germany and manufactured in Portugal. Our premium fabrics are sourced from Italy.

HOW DO I WASH MY VAKY BIKINIS?

After taking a dip, show your bikini some love with a gentle rinse in cool water. Oh, and please, no wringing—it's not good for the fit!

Here's what to do:
For best results, hand wash your bikini whenever possible. If hand washing isn't an option, pop it into a mesh washing bag before tossing it in the machine. While your bikini can handle temperatures up to 40°C, a delicate cycle will help it stay fabulous for longer. Remember to wash it with similar colors and opt for cold water if you're unsure about the temperature.

And what to avoid:
Never wash your VAKY items in water hotter than what's recommended on the care label. Keep dark and light-colored items separate during washing. Use just the right amount of detergent—too much can be harsh on your bikini. Bleaching products are a big no-no! Steer clear of the tumble dryer—it's too rough for delicate swimwear. If you must iron your bikini, use low heat and handle the care label with care—no peeling allowed! And please, avoid ironing over prints, decorative hems, and embroidery. They deserve to stay pristine.

HYGIENE & SAFETY

At VAKY, ensuring top-notch quality and hygiene is paramount to us. Before anything leaves our warehouse, each product undergoes rigorous quality checks to ensure it meets our high standards. When it comes to returns, we meticulously inspect for stains, odors, and discoloration, particularly with bikini bottoms. To be eligible for return, the hygienic seal must remain intact. We uphold this standard because we're committed to delivering flawless items to every customer, every time. Soiled or damaged items don't make the cut—we strive for perfection in every order.

ORDER & PAYMENT

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you do not need to create an account. You can complete the order process, but make sure your details are correct when checking out (also note the auto-fill settings).

WHICH PAYMENT METHODS ARE ACCEPTED?

In our shop you have the choice of different payment methods: PayPal, credit card (Amex, Visa, Master, Maestro Google Pay and Apple Pay). You can easily choose the payment option that suits you best.

CAN I CHANGE/EDIT/CANCEL MY ORDER?

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

SHIPPING POLICY

WHICH COUNTRIES ARE AVAILABLE FOR SHIPPING?

We currently deliver exclusively within Germany.
Very soon, we’ll be expanding shipping to other European countries – stay tuned!

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

We aim to process orders received during our normal business hours within 1-3 working days. Please note that during holidays and special promotions, processing and shipping times may increase to several days.

Germany
DHL Deutsche Warenpost (Estimated delivery: 1-3 business days)
Free shipping over 180€

Delivery details will be provided in your confirmation email.

HOW MUCH DOES SHIPPING COST?

Your order will be shipped free of charge within Germany once the order value reaches 180 EUR. For orders within Germany under 180 EUR shipping costs will be charged regardless of the order value. The exact shipping costs will be detailed separately on the checkout page to ensure maximum transparency.

RETURNS & EXCHANGE

CAN I RETURN MY ORDER?

Of course, we very much hope that you like our products as much as we do. However, we can understand if the items do not fit or suit you and will give you the opportunity to return them within 14 days of receipt. Please note that the costs for the return shipment are borne by the customer.

WHAT IS YOUR RETURN POLICY?

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 14 days after the date of delivery. The refund, store credit, or exchange will be processed within 7 business days from the date of the returned package. We can only process a refund back to the original payment method and we do not refund any shipping fees.

HOW DO I START MY RETURN REQUEST?

We are sorry to hear you are needing to return! Please click this link to start your return.

  • Made with Love

    Drawing inspiration from Greece, crafted in Germany, and produced with quality in Portugal.
  • For You and Our Planet

    All VAKY pieces are produced sustainably and with environmental awareness because protecting our planet is especially important to us.
  • Packed with Love, Delivered Fast

    Each package is carefully packed with love and shipped as quickly as possible, ensuring it arrives at your doorstep within a few days.
  • Easy 14-Days Returns

    If something is not quite right and you need to make a return or exchange, we guarantee you a 14-day policy
    of return for every order.

ABOUT VAKY SWIMWEAR

As the founder of VAKY Swimwear, my love for swimwear has its roots in a lifelong admiration for the stunning beaches of Greece. Growing up as a lover of summer, I've always found joy and inspiration in the beauty of the sea, the warmth of the sun, and the welcoming climate of my homeland. This strong connection has taught me the importance of swimwear in making us feel good about our bodies.

The idea of creating swimwear that not only looks good but also feels great was a natural next step for me. With a keen eye for style and a deep commitment to quality and sustainability, I set out to design my own pieces. Each one was made with care to highlight the natural curves of the body while ensuring comfort and ease of movement.

Today, VAKY embodies elegance and comfort. Inspired by Greece's coastal beauty, I merge timeless Greek aesthetics with contemporary design to offer collections that empower women to embrace their natural beauty. My passion for the sea and beach attire is evident in every creation, and I hope to share the same sense of liberation and beauty experienced on Greece's shores with women worldwide through VAKY.

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High Quality Swimwear without compromising the health of the Oceans

We are using recycled plastic fabric made in Italy from two yarns – 22% elastane and 78% recycled polyester. These yarns are woven together to create a high quality fabric with sun cream, chlorine and piling resistance, UV protection, two-way stretch and an ultra flat soft surface.

It is certified as STANDARD 100 by OEKO-TEX®. This is one of the world’s best-known labels for textiles tested for harmful substances.

We are super happy to be using such a revolutionary fabric for our swimwear. We are glad that we can create high quality, durable swimwear without compromising on our priority – the health of the oceans.

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The Future of Our Planet

As a brand, we prioritize environmental stewardship, recognizing its crucial role in shaping the future of our planet. While achieving complete sustainability may be a challenge, we are committed to making mindful decisions about the materials we incorporate into our line. Our swimwear reflects this dedication by combining timeless design with durable construction, ensuring longevity for seasons to come.

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