Returns and Exchanges

Thank you for choosing our swimwear. We hope you are satisfied with your purchase. If for any reason you are not, we offer a simple and customer-friendly return and exchange process. Please follow the instructions below:

Return Conditions

• We accept returns in their original condition (unused, unworn, and unaltered) with tags and inserts attached.
• Return requests must be made within 14 days of the delivery date.

Refunds, Store Credit, or Exchanges

• You have the option of a refund, store credit, or a one-time exchange.
• Refunds will only be issued to the original payment method.
• Please note that we cannot refund shipping costs.

How to Return Your Item:

Preparing Your Return:

• Ensure the item is in its original condition with all tags and inserts attached.

Fill Out the Return Form:

• Please fill out the return form, which you can find here. Provide your order number, full name, and the reason for the return.

Package Your Return:

• Carefully pack the item to avoid damage during transit.

Send Your Return:

• Send the package to the following address:
  VAKY Swimwear GmbH
  Engelbertstraße 16
  50674 Cologne
  Germany
• We recommend using an insured shipping method and keeping the shipping receipt.

Processing Your Return

• After receiving and inspecting your return, we will process your refund, store credit, or exchange within seven business days.
• You will receive a confirmation email once your return has been processed.
• If you have any questions regarding your return, our customer service team is always available to assist you. Contact us at contact@vakyswimwear.com.

Thank you for your trust, and we hope to welcome you back soon.

Your VAKY Team